Shipping and Returns

How long does my order take to ship?

Orders for stock items typically ship in about 1 week or less. Orders for 'MTO - Make to Order' items can take up to 2 weeks to ship. All ship times listed below refer to the transit time from our facilities to your shipping address. That time begins when you get your email notice letting you know that your order has been shipped. Some of the shipping options described below will shorten the transit time and get your order from our facilities to your shipping address faster... but none of the shipping options will shorten the time required to process your order.  We no longer offer Next Day or Expedited shipping services. We will prioritize orders with speedy shipping in the production schedule if we can, but it isn't always possible. Contact us if your order requires special handling or you are trying to meet a specific deadline.

Domestic Shipping Options (USA)

We use USPS Priority Mail or UPS for all of our domestic shipping. The specific options available to you at checkout are determined by the dollar value of the order you're placing, with very high value orders limited to the most secure shipping options. The various options are described below, sorted by order value. Below that, those same options are described again, but arranged by carrier. If you cannot abide either USPS or UPS or would like your order sent another way, place your order with one of the available shipping options and make a note in the comments field listing the carrier and shipping option you'd prefer. We'll get back to you with details and a quote if there are additional costs.

Do you offer international shipping? 

We are currently looking at this to select the best, most cost effective options for you.

What is your return policy? 

We stand behind our products and will replace anything unopened or defective within 30 days. (Our commitment to excellent customer service has no time limit, but there is a need to impose a time limit on our legal liability.) Within 30 days, we will refund 100% of the purchase price of stock.

What is your Repair Policy

We will happily repair or replace any product as long as we are in business. We truly stand behind our products and want to to enjoy them for as long as you want.